Customer Service

CUSTOMER SERVICE – DRY
Phone: (55 47) 2104-3341
E-mail: atendimento@portonave.com.br
Working hours:
Monday through Thursday, from 8:00 a.m. to 6:00 p.m.
Friday, from 8:00 a.m. to 5:00 p.m.

CUSTOMER SERVICE – REEFER
Phone: (55 47) 2104-3402
E-mail: atendimentoreefer@portonave.com.br
Working hours:
Monday through Thursday, from 8:00 a.m. to 6:00 p.m.
Friday, from 8:00 a.m. to 5:00 p.m.

SALES DEPARTMENT
Phone: (55 47) 2104-3341
E-mail: comercial@portonave.com.br
Working hours:
Monday through Thursday, from 8:00 a.m. to 6:00 p.m.
Friday, from 8:00 a.m. to 5:00 p.m.

ACCESS REGISTRATION (DRIVERS AND CARRIERS)
Phone: (55 47) 2104-3346
E-mail: cadastrodeacesso@portonave.com.br
Working hours:
Monday through Thursday, from 8:00 a.m. to 12:00 p.m. |1:00 p.m. to 6:00 p.m.
Friday, from 8:00 a.m. to 12:00 p.m. |1:00 p.m. to 5:00 p.m.

GATE
Phone: (55 47) 2104-3464
E-mail: gate@portonave.com.br
Working hours:
From Monday at 7:00 a.m. through Saturday, at 7:00 p.m.

COMEX
Export area – Phone: (55 47) 2104-3889 / 2104-3490
Import area – Phone: (55 47) 2104-3471
E-mail: comex@portonave.com.br
Working hours:
Monday through Friday, from 8:00 a.m. to 12:00 p.m. |1:00 p.m. to 7:00 p.m.
Saturday, from 8:00 a.m. to noon.

CARGO READNESS
Phone: (55 47) 2104-3460 / 2104-3429 / 2104-3408 / 2104-3445
E-mail: prontidao@portonave.com.br
Working hours:
Monday through Friday, from 8:30 a.m. to 12 a.m. | 1:00 p.m. to 6:30 p.m.
Saturday, from 9:00 a.m. to 1:00 p.m.

IMPORTS
Phone: (55 47) 2104-3418 / 2104-3455 / 2104-3454 / 2104-3397
E-mail: importacao@portonave.com.br
Working hours:
Monday through Friday, from 7:00 a.m. to 12:00 p.m. |1:00 p.m. to 7:00 p.m.

INSPECTION
E-mail: vistorias@portonave.com.br
Working hours:
Monday through Thursday, from 8:00 a.m. to 12:00 p.m. |1:00 p.m. to 6:00 p.m.
Friday, from 8:00 a.m. to 12:00 p.m. |1:00 p.m. to 5:00 p.m.

ICEPORT

ICEPORT
Phone (55 47) 2104-3900
Working hours:
Monday through Thursday, from 8:00 a.m. to 6:00 p.m.
Friday, from 8:00 a.m. to 5:00 p.m.

COMMUNICATIONS SERVICE

CORPORATE COMMUNICATION
Phone: (55 47) 2104-3815
E-mail: comunicacao@portonave.com.br
Working hours:
Monday through Thursday, from 8:00 a.m. to 12:00 p.m. |1:00 p.m. to 6:00 p.m.
Friday, from 8:00 a.m. to 12:00 p.m. |1:00 p.m. to 5:00 p.m.

MARKETING
Phone: (55 47) 2104-3626
E-mail: marketing@portonave.com.br
Working hours:
Monday through Thursday, from 8:00 a.m. to 12:00 p.m. |1:00 p.m. to 6:00 p.m.
Friday, from 8:00 a.m. to 12:00 p.m. |1:00 p.m. to 5:00 p.m.

SOCIAL RESPONSIBILITY
Phone: (55 47) 2104-3441
E-mail: responsabilidadesocial@portonave.com.br
Working hours:
Monday through Thursday, from 8:00 a.m. to 12:00 p.m. |1:00 p.m. to 6:00 p.m.
Friday, from 8:00 a.m. to 12:00 p.m. |1:00 p.m. to 5:00 p.m.

PRESS RELATIONS

CORPORATE COMMUNICATION AND SOCIAL RESPONSIBILITY
Phone: ( 55 47) 2104-3815
E-mail: assessoriadeimprensa@portonave.com.br
Working hours:
Monday through Thursday, from 8:00 a.m. to 12:00 p.m. |1:00 p.m. to 6:00 p.m.
Friday, from 8:00 a.m. to 12:00 p.m. |1:00 p.m. to 5:00 p.m.

FINANCIAL DEPARTMENT

BILLING
E-mail: faturamento@portonave.com.br
Working hours:
Monday through Thursday, from 8:00 a.m. to 12:00 p.m. |1:00 p.m. to 6:00 p.m.
Friday, from 8:00 a.m. to 12:00 p.m. |1:00 p.m. to 5:00 p.m.

DTA:
Monday through Thursday, from 8:00 a.m. to 12:00 p.m. |1:00 p.m. to 5:00 p.m.
Friday, from 8:00 a.m. to 12:00 p.m. |1:00 p.m. to 4:00 p.m.

ACCOUNTS RECEIVABLE
Phone: (55 47) 2104-3313 / (55 47) 2104-3320
E-mail: cobranca@portonave.com.br
Working hours:
Monday through Thursday, from 8:00 a.m. to 12:00 p.m. |1:00 p.m. to 6:00 p.m.
Friday, from 8:00 a.m. to 12:00 p.m. |1:00 p.m. to 5:00 p.m.

SAFETY DEPARTMENT

CCOS – SAFETY OPERATION CONTROL CENTER
Phone: (55 47) 2104-3493 / (55 47) 2104-3494
E-mail: ccos@portonave.com.br
Working hours:
Everyday, 24 hours.